Cancellation, Cooling-Off & Refund Policy

The Parent/Legal Guardian may request cancellation within seven (7) calendar days from the Onboarding Date.

Accordingly, if onboarding takes place before the first scheduled class, the Cooling-Off Period continues to run from the Onboarding Date even if the first class occurs later.

A cancellation request made within the Cooling-Off Period may qualify for a refund only where all applicable conditions are satisfied:

A Parent or Learner may access the LMS or parent dashboard for limited administrative purposes, including:

• viewing the dashboard;
• checking timetable;
• reviewing announcements;
• viewing orientation information;
• checking administrative instructions; or
• accessing non-learning information.

However, accessing, viewing, downloading or consuming substantive learning content may constitute Service Consumption in accordance with the applicable Program-specific threshold.

Accordingly, where the Learner attends a live class during the Cooling-Off Period, the Learner shall ordinarily cease to qualify for a Cooling-Off refund, subject to applicable law and any mandatory requirement applicable to the transaction.

Mere scheduling or notification of a class shall not constitute attendance where the Learner does not attend.

The Parent/Legal Guardian acknowledges and agrees that:

This applies irrespective of whether the Learner subsequently:

• attends or stops attending classes;
• uses or stops using the LMS;
• views or does not view remaining content;
• completes or does not complete activities/projects;
• changes school;
• changes schedule;
• relocates;
• develops different learning interests;
• has changed extracurricular commitments;
• has difficulty maintaining attendance; or
• voluntarily discontinues the Program.

Mere non-utilisation of the remaining Program shall not, by itself, create a refund entitlement.

Where SkillzRevo Jr has made the applicable classes, LMS access, learning resources, trainer/faculty support, projects, activities, materials and other contracted services available in accordance with the Program terms, failure or decision by the Learner to utilise such services shall not by itself constitute non-delivery.

SkillzRevo Jr may have reserved:

• faculty/trainer capacity;
• class capacity;
• LMS access;
• infrastructure;
• learning resources;
• project/activity resources;
• support resources; and
• administrative capacity

for the enrolled Learner.

Activation of LMS or parent-dashboard access may constitute Service Commencement.

Once substantive recorded/digital learning content has been accessed, viewed, downloaded or consumed beyond the applicable Program-specific threshold, refund eligibility shall be determined in accordance with the applicable Program terms.

Non-returnable digital learning resources shall not ordinarily be refundable once accessed or consumed, except where required by applicable law.

Where the Program includes physical:

• books;
• learning kits;
• activity kits;
• project materials;
• merchandise;
• equipment; or
• other physical resources,

the applicable refund eligibility may depend upon whether such materials have been delivered, opened, used, consumed or returned.

Any non-returnable or consumed material may be excluded from the refundable amount to the extent permitted by applicable law.

Where the Learner undertakes Service Consumption that makes the enrolment ineligible for a Cooling-Off refund, subsequently discontinuing the Program shall not restore Cooling-Off refund eligibility.

The Cooling-Off Period remains calculated from the original Onboarding Date.

Where a refund is legally required or expressly approved after Service Commencement, the refundable amount shall be calculated after reconciliation of the services, resources and third-party services already provided, consumed, activated, issued or incurred.

Applicable reasonable and disclosed deductions may include:

• registration/onboarding/administrative charges;
• LMS/platform activation or access;
• digital/recorded content provided or consumed;
• live classes conducted or faculty capacity specifically reserved and incurred;
• trainer, mentoring or other instructional services already provided;
• books, kits, activity materials, project resources or other physical materials already delivered or used;
• assessments, activities or projects already provided;
• examination/certification services, vouchers or kits already requested, booked, issued, activated or consumed;
• applicable non-refundable statutory or third-party charges;
• applicable financing/lender settlement or subvention costs where contractually and legally recoverable; and
• other reasonable, actual and non-recoverable costs specifically incurred for the Learner.

Where a certification examination, examination voucher, examination kit or third-party examination service has been requested, booked, issued, activated or consumed, the corresponding amount shall be non-refundable or non-recoverable to the extent permitted by applicable third-party terms and applicable law.

Where certification/examination fees are payable directly to an external certification body, the applicable terms and refund policy of that certification body shall apply.

Where an Academy Jr Program is financed through an NBFC, bank, lender, LSP or other financing partner, cancellation and refund shall additionally be subject to the applicable financing documentation and mandatory lender requirements applicable to the transaction.

Where a refund is approved or legally required, SkillzRevo Jr may process the refund through the applicable lender/settlement mechanism where required.

SkillzRevo Jr shall not be responsible for an independent loan default merely because the Parent/Legal Guardian requests cancellation, except to the extent expressly attributable to SkillzRevo Jr under applicable law or contract.

Approval or disbursement of financing shall not independently create any additional refund entitlement beyond:

• this Policy;
• applicable Program/enrolment terms;
• financing/lender terms; and
• applicable law.

SkillzRevo Jr does not guarantee loan approval, loan tenure, interest rate, EMI amount or other financing terms.

At its discretion and where legally permissible, SkillzRevo Jr may offer:

• batch transfer;
• course transfer;
• deferred commencement;
• future-batch admission;
• credit note;
• transfer to another eligible Program; or
• another reasonable commercial accommodation.

If SkillzRevo Jr cancels a Program before commencement and cannot provide a reasonable alternative Program, the Customer shall be entitled to such refund as may be applicable under the relevant enrolment terms and applicable law.

Where a reasonable alternative batch, schedule or equivalent Program is offered and accepted, the applicable transfer/credit terms shall apply.

SkillzRevo Jr may require reasonable documentation to verify:

• Parent/Legal Guardian identity;
• relationship/authority where reasonably necessary;
• payment;
• enrolment;
• LMS access;
• content consumption;
• class attendance;
• materials issued/returned;
• certification/examination status; and
• financing/lender status.

Failure to provide reasonably required information may delay refund processing.

For financed transactions, the actual settlement timeline may additionally depend upon the applicable lender/NBFC/financing partner.

Refunds shall ordinarily be made only to:

• the original Parent/Legal Guardian/payer or original source of funds; or
• the applicable lender/financing settlement mechanism.

Refunds shall not ordinarily be made to an unrelated third party.

The Parent/Legal Guardian is requested to first raise any cancellation or refund request through the officially designated SkillzRevo Jr support/grievance channel.

Nothing in this clause limits any statutory right available to the Customer.

For legitimate refund assessment, customer support, compliance and dispute resolution, SkillzRevo Jr may maintain reasonable records including:

• enrolment records;
• Parent/Legal Guardian acceptance;
• payment records;
• LMS activation/access logs;
• content-consumption records;
• class attendance records;
• trainer/session records;
• communication records;
• project/activity records;
• assessment records;
• material delivery/return records;
• certification/examination records; and
• financing/lender records.

Such records shall be maintained and used subject to applicable privacy and data-protection requirements.

Any individual exception, relaxation, transfer, deferment or commercial accommodation granted by SkillzRevo Jr shall not constitute a waiver of this Policy or establish an automatic entitlement for any other Customer or Learner.

If any provision of this Policy conflicts with a mandatory requirement under applicable law or a binding lender requirement specifically applicable to a financed transaction, such mandatory requirement shall prevail only to the extent of the conflict.

Subject to the foregoing, the applicable enrolment terms, Program-specific terms, invoice/order form, financing terms and this Policy shall govern the applicable cancellation and refund rights.

Individual Academy Jr Programs may specify additional clearly disclosed conditions concerning:

• digital-content consumption;
• live-class attendance;
• orientation/demo;
• project/activity participation;
• physical kits/materials;
• assessments;
• examination/certification;
• mentoring;
• third-party services; and
• other Program-specific components.

Such terms shall form part of the applicable Program terms where disclosed and accepted at or before enrolment, subject to applicable law.